customer service/ support / virtual assistant

Evans

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a customer focused professional with experience in customer service, communication and administrative support. I am skilled at handling customer enquiries, resolving issues, managing tasks accurately and maintaining a positive customer experience. I am reliable, adaptable and motivated team player who works well in a fast-paced and remote environments.

Top Skills

Email Support · 4 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsTicket Management · 2 yearsZendesk · 2 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Ticket ManagementIntermediate
ZendeskIntermediate
LiveChatIntermediate

Virtual Assistance & Admin

Data EntryBeginner
Executive Assistant ServicesBeginner

Sales & Business Development

Cold CallingBeginner
SalesforceBeginner

Specialized Skills

GDPR ComplianceBeginner

Work Experience

customer service representative

Teleperformance Kenya

Sep 2024 - Sep 2026

Live Chat SupportPhone SupportEmail SupportSalesforceGDPR ComplianceZendesk

Quick Stats

Age37 years
English LevelFluent
ID VerificationNot verified