Ecommerce Virtual AssistantEcommerce Virtual Assistant
Esther
ID Verified$800
per month
($5/hour)
Profile Description
Customer Support professional with 5+ years of experience delivering exceptional service in remote environments, including 2+ years supporting eCommerce businesses. Experienced in email, live chat, and phone support, order management, shipping inquiries, refunds, returns, and PayPal and Stripe dispute resolution. Skilled in using CRM platforms such as Zendesk and Salesforce to resolve customer issues efficiently while improving customer satisfaction and protecting business revenue. Passionate ab...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
AI & Automation
Work Experience
Virtual Assistant – Customer Service
Royal Online Business Solutions
Nov 2024 - Mar 2026
Job Responsibilities:
Responsibilities: • Responded to customer inquiries through email, live chat, and phone in a timely and professional manner. • Assisted customers with order tracking, shipping updates, refunds, returns, and product inquiries. • Managed PayPal and Stripe disputes by gathering evidence and preparing documentation. • Maintained accurate customer records in CRM systems and documented all interactions....
Quick Stats
Education
Bachelor's Degree
Makerere University
2007 - 2010