Ecommerce Virtual AssistantEcommerce Virtual Assistant

Key Achievements:

Responsibilities: • Responded to customer inquiries through email, live chat, and phone in a timely and professional manner. • Assisted customers with order tracking, shipping updates, refunds, returns, and product inquiries. • Managed PayPal and Stripe disputes by gathering evidence and preparing documentation. • Maintained accurate customer records in CRM systems and documented all interactions. • Coordinated with internal teams to resolve customer issues and ensure timely follow-up. • Escalated complex cases when necessary while keeping customers informed throughout the resolution process. Key Achievements: • Successfully managed high volumes of customer inquiries while maintaining a professional and customer-focused approach. • Helped protect company revenue by effectively handling PayPal and Stripe dispute cases. • Improved customer satisfaction by providing prompt updates on orders, shipping, and issue resolution. • Maintained accurate CRM records that supported efficient communication across teams. • Built positive customer relationships through empathetic communication and effective problem-solving.