Customer service representative.Customer service representative.
Esther
ID Verified900/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$900
per month
($5/hour)
Member since December 2025
Profile Description
I am a passionate customer service representative with over 10 years of experience in both technical and non-technical roles. I am proactive, a quick learner and a keen listener. I believe customer service is the backbone of every company, as I advocate on behalf of the customer, making sure they are well advised, attended to and appreciated.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportExpert
Live Chat SupportExpert
Ticket ManagementExpert
LiveChatAdvanced
Phone SupportIntermediate
Technical SupportIntermediate
Social Media SupportIntermediate
ZendeskBeginner
Marketing & Growth
Meta Ads (Facebook/Instagram)Beginner
Virtual Assistance & Admin
Calendar ManagementBeginner
Email ManagementBeginner
Work Experience
Customer Service Specialist/Systems Admin
GeoNet Communications Ltd
Jun 2015 - Present
Live Chat SupportTechnical SupportLiveChatEmail SupportTicket ManagementMeta Ads (Facebook/Instagram)Email ManagementPhone SupportZendeskSocial Media Support
Quick Stats
Age32 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications
Virtual Assistant
Education
Associate's Degree
Mount Kenya University
2012 - 2014