Multi-Skilled Customer Service /Executive Virtual Assistant Multi-Skilled Customer Service /Executive Virtual Assistant
Eric
ID Verified$2000
per month
($11/hour)
Profile Description
I am highly fit for this role due to my extensive experience in customer service, communication, and client relationship management. Over eight years at TTAC Publishing LLC and previous roles in global companies such as Convergys and S3 Stores, I've honed my ability to engage customers, build rapport, and handle multiple communication platforms skills crucial for this role. My proven record of exceeding company metrics, mastering CRM tools like Live Agent and Shopify, and maintaining professiona...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Tier 1 Customer Service Representative
TTAC Publishing LLC
Sep 2017 - Nov 2025
Key Achievements:
Exceeded company goals resulting to a promotion as a Tier 1 Customer Service Representative. Consistently hit company’s metric for 8 years. Helped achieve 93% satisfaction rate from customers. Actively maintained and updated customer accounts in Live Agent, Shopify, Maropost, Basecamp, Checkout Champ, ShipHero and WOO commerce. Actively worked to display a courteous and emphatic attitude to customers. Processing orders, Payment collection Phone support / Chat Support / Email Support