Virtual assistant, Property Management, Customer serviceVirtual assistant, Property Management, Customer service
Emmanuel
ID Verified$900
per month
($5/hour)
Profile Description
I have over five years of experience in customer service and technical support within a fast-paced BPO environment, supporting AT&T customers through phone, chat, and email channels. My responsibilities included troubleshooting technical issues, resolving billing concerns, assisting with service upgrades, and handling sales inquiries. This experience strengthened my communication skills, problem-solving ability, and capacity to follow structured processes while maintaining high customer satisfac...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
E-commerce & Marketplace
Work Experience
Customer service Associate
VXI Holdings Inc
Oct 2015 - Oct 2017
Key Achievements:
Key Responsibilities: Provided customer support through phone, chat, and email, assisting with technical, billing, and account-related concerns. Identified customer needs and recommended appropriate products or service upgrades to meet sales targets. Resolved customer issues efficiently by troubleshooting technical problems and coordinating with internal teams when needed. Processed orders, payments, plan changes, and service requests accurately within the system. Maintained detailed and accurate records of customer interactions, transactions, and resolutions. Followed company procedures and scripts to ensure consistent service quality and compliance. Managed high-volume inquiries while maintaining professionalism, empathy, and clear communication. Built positive customer relationships to improve satisfaction, retention, and repeat business.