Customer Support Specialist | Technical SupportCustomer Support Specialist | Technical Support
Effie
ID Verified$2,701
per month
($15/hour)
Profile Description
Dedicated and customer-focused Customer Support Specialist with strong communication and problem-solving skills and a passion for delivering exceptional customer experiences. Experienced in handling customer inquiries via chat, email, and phone while maintaining professionalism, empathy, and efficiency. Skilled at troubleshooting issues, resolving customer concerns, documenting interactions accurately, and collaborating with cross-functional teams to ensure timely resolutions. Proficient in usin...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Remote Customer Care Agent |
Fort of Burgan Marketing LLC
May 2023 - Present
Job Responsibilities:
Manage 50-100 customer interactions daily across phone, email, and live chat while maintaining accurate, professional, and context-appropriate communication. Analyze customer concerns, identify root causes, and provide clear resolutions based on policies, account information, and available evidence. Use Microsoft Dynamics CRM to record cases, maintain structured customer data, track follow-ups, an...
Call Center ICT Officer
Safer Road Rescue
Oct 2022 - Feb 2023
Job Responsibilities:
Provided remote technical support to 30-50 employees by diagnosing hardware, software, connectivity, and user-access issues. Applied structured troubleshooting and evidence-based reasoning to distinguish user, device, software, and network causes. Created clear technical documentation and supported cloud backup, disaster recovery, vulnerability assessment, and vendor coordination.