Customer Service Representative, Email SupportCustomer Service Representative, Email Support

Key Achievements:

Worked as a Service Consultant focused on processing manufacturer warranty claims for home appliances such as washers, dryers, cooktops, and dishwashers for Australian consumers. Evaluated warranty coverage, processed replacements when necessary, and coordinated with manufacturers and service partners to ensure timely and accurate resolution of claims.

Key Achievements:

Provided administrative and student support across the Library, Guidance, and Administrative Offices, assisting with inquiries, document handling, and record management. Ensured organized office operations while maintaining confidentiality and delivering courteous, efficient service to students and staff.

Key Achievements:

Provided technical support and customer service to US consumers, handling cellular service concerns and troubleshooting issues through step-by-step guidance. Delivered long-term solutions to prevent repeat problems while maintaining strong product knowledge to recommend services and solutions aligned with customer needs and budgets.

Key Achievements:

Served as a Quality Assurance personnel tasked with conducting regular inspections across departments to ensure compliance with quality standards and procedures. Identified defective materials and products, performed root cause analysis, and implemented corrective actions. Coordinated closely with production teams and provided documentation to support continuous improvement and prevent recurring defects.

Key Achievements:

Worked as a check-out operator responsible for ensuring accurate scanning, packing, and payment transactions at the checkout counter. Provided good customer service by assisting customers with product inquiries and recommendations while maintaining a pleasant shopping experience. Also handled cash securely and helped prevent errors, fraud, and counterfeit transactions.