Customer Service Respresentative, Virtual AssistantCustomer Service Respresentative, Virtual Assistant
Edwin
ID Verified$800
per month
($5/hour)
Profile Description
Knowledgeable and results-driven Customer Service Professional with extensive experience in the BPO industry, specializing in complaints analysis, virtual assistance, and healthcare customer support. Proven track record in executing detailed reporting, managing inbound/outbound operations, and driving process optimization to consistently maximize customer satisfaction. An articulate, energetic team player dedicated to cultivating strong client partnerships and contributing to organizational grow...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Representative - Complaints Analyst
Ibex
Jan 2024 - Present
Job Responsibilities:
Key AchievementsProcess Optimization: - Formulated data tracking and reporting frameworks for complaints investigations at IBEX to improve handling efficiency. - Lead Conversion: Executed high-volume outbound corporate pipeline sales calls at StartVirtual to consistently secure client appointments. - Systemic Issue Resolution: Researched and identified core system problems at EXL to provide data...