Sales VASales VA

Key Achievements:

Prepared and submitted accurate medical claims using proper coding, achieving timely reimbursements. • Ensured compliance with HIPAA and healthcare billing regulations to maintain audit readiness. • Verified insurance coverage and obtained pre-authorizations to prevent claim delays. • Posted and reconciled patient and insurance payments, resolving discrepancies promptly. • Assisted patients in understanding billing statements and EOBs, improving satisfaction and transparency.

Key Achievements:

• Maintained and updated databases, ensuring accuracy and confidentiality of sensitive information. • Provided technical support, troubleshooting system issues and escalating complex problems efficiently. • Created and maintained process documentation, reports, and workflow guides to enhance operational efficiency. • Monitored system performance and assisted with software updates to maintain IT stability. • Coordinated with front-end teams to resolve technical and operational bottlenecks.

Key Achievements:

• Provided technical support by diagnosing and resolving hardware, software, and system issues. • Conducted system maintenance and upgrades to optimize performance and security. • Developed and maintained technical documentation and reports for internal and client use. • Collaborated with cross-functional teams to implement solutions supporting project goals. • Researched emerging technologies to enhance service quality and technical skills.

Key Achievements:

• Responded to customer inquiries through multiple channels, ensuring timely and professional support. • Troubleshooting issues and delivering effective solutions to enhance customer satisfaction. • Assisted with order processing, shipment tracking, and account management. Maintained accurate customer profiles and service histories in the database. • Provided product and service information to educate customers and foster loyalty.