Retention Specialist, Team Leader, HR Recruiter, Data EntryRetention Specialist, Team Leader, HR Recruiter, Data Entry
Juana
ID Verified$880
per month
($5/hour)
Profile Description
Hello, My name is Juana Maria Perez, and I have over 5 years of experience in customer service, sales, order follow-up, and customer retention. Throughout my career, I have assisted customers with their inquiries, managed orders, followed up to ensure customer satisfaction, and helped retain customers by building strong relationships and providing excellent service. I have developed strong communication, problem-solving, and multitasking skills, and I enjoy helping customers while contributing...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
VA/HR Recruiter
Catalyze-X
Sep 2025 - Jun 2026
Key Achievements:
Managed end-to-end candidate screening and streamlined interview scheduling processes.
Retention/ Loyalty Specialist
Telus
Oct 2023 - Jan 2026
Key Achievements:
Proactively resolved complex customer concerns to reduce churn and boost retention metrics.
Retention/ Loyalty Team Lead
Alorica
Sep 2019 - Sep 2023
Key Achievements:
Led, mentored, and coached team members to meet and exceed individual and group performance targets.