Retention Specialist, Team Leader, HR Recruiter, Data Entry

Juana

ID Verified
880/mo
Makati, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hello, My name is Juana Maria Perez, and I have over 5 years of experience in customer service, sales, order follow-up, and customer retention. Throughout my career, I have assisted customers with their inquiries, managed orders, followed up to ensure customer satisfaction, and helped retain customers by building strong relationships and providing excellent service. I have developed strong communication, problem-solving, and multitasking skills, and I enjoy helping customers while contributing...

Top Skills

Email Support · 6 yearsLive Chat Support · 6 yearsPhone Support · 6 yearsData Entry · <1 yearJira · <1 year

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert

Virtual Assistance & Admin

Data EntryBeginner
Research & Information GatheringBeginner
JiraBeginner
NotionBeginner

Work Experience

VA/HR Recruiter

Catalyze-X

Sep 2025 - Jun 2026

Key Achievements:

Managed end-to-end candidate screening and streamlined interview scheduling processes.

Data EntryNotion

Retention/ Loyalty Specialist

Telus

Oct 2023 - Jan 2026

Key Achievements:

Proactively resolved complex customer concerns to reduce churn and boost retention metrics.

Phone SupportLive Chat SupportEmail SupportJiraResearch & Information Gathering

Retention/ Loyalty Team Lead

Alorica

Sep 2019 - Sep 2023

Key Achievements:

Led, mentored, and coached team members to meet and exceed individual and group performance targets.

Live Chat SupportData EntryPhone SupportEmail Support

Quick Stats

Age36 years
English LevelFluent
Other Languages
ArabicConversational
ID VerificationVerified