Customer Service, Appointment Setter, DispatcherCustomer Service, Appointment Setter, Dispatcher

Key Achievements:

I worked as an appointment setter for a home appliance and maintenance company, contacting customers, scheduling service appointments, confirming bookings, and maintaining clear communication between clients and technicians.

Key Achievements:

Managed outbound and inbound communications with truck drivers to monitor shipment progress, provide updates, and address delivery issues or delays. Coordinated closely with warehouses, drivers, and other stakeholders to ensure timely pickups and deliveries, resolve logistical concerns, and maintain accurate shipment status throughout the transportation process. Delivered prompt and professional customer support while helping ensure smooth day-to-day logistics operations.

Key Achievements:

As a concierge in the hospitality and car rental account, helping guests and clients with reservations, information, and coordinating services to ensure a smooth customer experience

Key Achievements:

Customer service for the telecommunications and retail industries, assisting customers with inquiries, resolving concerns, processing transactions, and providing excellent service