Med Virtual Assistant(Front desk/ Insurance Verification)Med Virtual Assistant(Front desk/ Insurance Verification)
Donna
$1,000
per month
($6/hour)
Profile Description
Detail-oriented Customer Service and Healthcare Support Professional with experience in claims processing, appeals, benefits coordination, insurance verification, and front desk operations. Skilled in patient registration, scheduling, billing support, and coordinating with providers to ensure timely and accurate care delivery. Strong background in handling patient inquiries, updating medical records, and supporting clinical workflows. Known for accuracy, compliance, empathy, and efficiency in fa...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Specialized Skills
Work Experience
Advocate/ CSR
Optum Global Advantage
Aug 2024 - Feb 2026
Key Achievements:
• Managed healthcare claims, appeals, and benefits coordination with high accuracy and compliance. • Provided detailed claim updates and insurance verification for members andproviders. • Delivered professional, empathetic, and solution-focused customer service whileresolving complex inquiries. • Trained, coached, and mentored new team members on systems, processes,and customer-handling best practices. • Supported team development initiatives and contributed to performance improvement programs.