Customer/Technical SupportCustomer/Technical Support
Donafred
ID Verified800/mo
Kalayaan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since September 2026
Profile Description
Dedicated customer service professional with extensive experience in customer support, technical troubleshooting, account assistance, and issue resolution. Skilled in communication, problem-solving, documentation, and handling high-volume customer interactions while maintaining professionalism and customer satisfaction.
Top Skills
Email Support · 7 yearsLive Chat Support · 7 yearsPhone Support · 7 yearsTechnical Support · 7 yearsTicket Management · 7 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Live Chat SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
Video SupportExpert
ZendeskAdvanced
FreshdeskIntermediate
Work Experience
Customer Care Representative
Harte Hanks
Jan 2026 - Mar 2026
Phone SupportEmail SupportTechnical SupportLive Chat SupportTicket Management
Senior Operations Representative
Capital One
Jun 2024 - Dec 2025
Phone SupportLive Chat SupportTechnical SupportTicket ManagementEmail Support
Customer Service Representative
Clear Source Inc
Dec 2023 - Mar 2024
Phone SupportLive Chat SupportTechnical SupportEmail SupportTicket Management
Customer Service Representative
Wells Fargo
Apr 2022 - Dec 2023
Phone Support
Technical Support Representative
SYKES
Feb 2020 - Mar 2022
Phone SupportTechnical SupportLive Chat SupportEmail SupportTicket Management
Customer Service Representative
Concentrix
Jan 2019 - Jan 2020
Phone SupportTechnical Support
Customer Service Representative
Alorica
Nov 2018 - Jan 2019
Phone SupportTechnical Support
Quick Stats
Age28 years
English LevelFluent
ID VerificationVerified