Virtual AssistantVirtual Assistant

Key Achievements:

Handled inbound and outbound customer support via phone and email, resolving inquiries related to account access, billing, and credit reports Assisted customers with account setup, migration, and troubleshooting, ensuring smooth platform navigation Resolved authentication issues, payment concerns, and technical errors with a high level of accuracy and efficiency Provided clear and empathetic communication, maintaining strong customer satisfaction and retention Acted as a liaison between customers, affiliate partners, and credit repair companies to ensure seamless coordination Supported affiliates with client account linking, report access (3B reports), and token generation Collaborated with internal teams (tech support, billing) to escalate and resolve complex cases Maintained detailed records of customer interactions using CRM systems and ticketing tools Ensured compliance with data privacy standards and company policies Managed high call and email volumes while meeting performance metrics and SLAs

Key Achievements:

Provided customer support for major online marketplaces including Amazon, Walmart, Lowe’s, and Home Depot Handled after-sales inquiries related to order status, delivery delays, replacements, refunds, and returns Investigated shipment issues and coordinated resolutions in line with each platform’s policies Processed refund and replacement requests accurately and efficiently. Communicated with customers via email and chat, maintaining a professional and empathetic tone Resolved complaints while focusing on customer satisfaction and retention Maintained detailed documentation of customer interactions and case updates

Key Achievements:

Provided after-hours customer support for U.S. pediatric clinics, managing appointment scheduling, rescheduling, and patient inquiries with empathy and professionalism Served as first point of contact for parents, ensuring accurate message intake and proper escalation when needed Delivered email and chat support for a photography studio specializing in senior students Booked photo sessions and coordinated schedules Handled payments, order inquiries, and service-related complaints Responded promptly to customer questions while maintaining a friendly, professional tone Maintained organized records of customer interactions and follow-ups

Key Achievements:

Provided customer support for a New Zealand-based telecommunications account, assisting clients with inquiries related to mobile, broadband, and billing services. Handled account updates, service activations, troubleshooting, and plan upgrades through voice and digital channels. Ensured first-call resolution and delivered high-quality service aligned with NZ telco standards and customer expectations

Key Achievements:

Provided customer support for T-Mobile, assisting with account management, billing inquiries, device troubleshooting, plan changes, and service upgrades. Handled high-volume calls with a focus on first-call resolution, customer satisfaction, and retention. Delivered knowledgeable and friendly service while adhering to company policies and performance metrics.

Key Achievements:

Worked as an admin assistant for the QA department of manufacturing company. Handled docuiments for complieance and updating acurate records and documents