Customer Service Specialist | Virtual Assistant | ExecutiveCustomer Service Specialist | Virtual Assistant | Executive
DIANA
ID Verified680/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$680
per month
($4/hour)
Member since September 2026
Profile Description
I am a customer-focused Customer Service Specialist and Virtual Assistant with 5+ years of experience supporting customers, managing communications, coordinating administrative tasks, and maintaining smooth day-to-day operations. I have experience handling high-volume phone, email, chat, WhatsApp and social media interactions, resolving customer concerns, managing follow-ups, updating CRM and customer records, and coordinating with internal teams to ensure timely resolution. I am also experience...
Top Skills
Phone Support · 5 yearsFreshdesk · 4 yearsEmail Support · 2 yearsLive Chat Support · 2 yearsSocial Media Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
FreshdeskAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Video SupportBeginner
E-commerce & Marketplace
WooCommerceIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
Quick Stats
Age29 years
English LevelConversational
ID VerificationVerified