Customer Service Specialist | Virtual Assistant | Executive

DIANA

ID Verified
680/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a customer-focused Customer Service Specialist and Virtual Assistant with 5+ years of experience supporting customers, managing communications, coordinating administrative tasks, and maintaining smooth day-to-day operations. I have experience handling high-volume phone, email, chat, WhatsApp and social media interactions, resolving customer concerns, managing follow-ups, updating CRM and customer records, and coordinating with internal teams to ensure timely resolution. I am also experience...

Top Skills

Phone Support · 5 yearsFreshdesk · 4 yearsEmail Support · 2 yearsLive Chat Support · 2 yearsSocial Media Support · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
FreshdeskAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Video SupportBeginner

E-commerce & Marketplace

WooCommerceIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified