Customer Service Representative and Virtual AssistantCustomer Service Representative and Virtual Assistant
Dhen
ID Verified$1,200
per month
($7/hour)
Profile Description
Results-driven and highly adaptable Professional with 7+ years of cross-functional expertise spanning High-Profile Corporate Travel Consulting, Advanced Technical Support (TSR), and Elite Customer Service (CSR). Transitioning this extensive background into a high-caliber Virtual Assistant role, offering a sophisticated suite of administrative and technical capabilities. Recognized for optimizing executive workflows, maintaining flawless CRM data integrity, and executing complex calendar managem...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Virtual Assistance & Admin
Work Experience
Customer Service & Technical Support Specialist (Verizon)
TTEC
May 2025 - May 2026
Key Achievements:
-Optimized CRM system health, maintaining high-fidelity account records and comprehensive user logs to support seamless cross-functional data accuracy. -Orchestrated seamless logistical workflows, managing the entire order lifecycle and account modifications to guarantee a frictionless client experience. -Deployed advanced customer retention frameworks, leveraging strategic problem-solving to salvage at-risk accounts and organically upsell premium service tiers.
Travel Manager
AMEX-GBT (American Express Global Business Travel
Sep 2023 - Apr 2025
Key Achievements:
-Governed comprehensive travel ecosystems, seamlessly managing proactive scheduling and logistical frameworks for high-profile leadership across global time zones. -Mitigated travel disruptions by engineered real-time, flawless adjustments to flight, accommodation, and transit arrangements with zero margin for error. -Served as a premier point of contact, providing high-caliber, articulate communications tailored specifically to the standards of senior corporate executives.
Customer Service & Technical Support Specialist with (AT&T)
Teleperformance
Dec 2021 - Aug 2023
Key Achievements:
-Engineered rapid resolutions for complex hardware, software, and account access anomalies across diverse, multi-channel technical support environments. -Streamlined cross-functional collaboration to escalate business-critical incidents and meticulously document end-to-end technical resolution pathways for future knowledge sharing. -Orchestrated high-volume financial workflows, seamlessly managing complex billing inquiries, account updates, and charge disputes while consistently surpassing strict performance metrics (KPIs).
Collection Specialist
Kohl’s
Sep 2018 - Oct 2021
Key Achievements:
-Executed targeted database investigations and skip tracing techniques to reconstruct and validate complex account profiles. -Facilitated high-recovery financial negotiations, leveraging strategic empathy to establish sustainable repayment structures while maintaining positive client relations. -Upheld absolute data integrity and regulatory alignment, ensuring 100% adherence to financial compliance standards and internal SOPs.