Operations Associate / Conversational Banking / CollectionsOperations Associate / Conversational Banking / Collections
Des
$1,056
per month
($6/hour)
Profile Description
Results-driven Collections Specialist and Financial Operations professional with 10+ years of experience in BPO, banking, healthcare accounts receivable, customer service, and collections operations. Proven expertise in debt collection, delinquency management, payment negotiation, dispute resolution, credit control, and revenue cycle support. Skilled in handling high-volume accounts, KPI achievement, compliance adherence, and customer account resolution. Strong background in CRM systems, both vo...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Finance & Accounting
Work Experience
Operations Associate / Conversational Banking / Collections Specialist
HSBC
Feb 2021 - Apr 2026
Key Achievements:
Managed delinquent accounts and collections workflows; handled payment negotiation and installment arrangements; maintained accurate account records and documentation; supported customer inquiries via live chat and banking systems; achieved KPI targets, QA standards, and compliance metrics; coordinated with internal teams for dispute resolution and escalation.
Client Partner (US Healthcare Accounts Receivable)
AccessHealthcare
Dec 2019 - Jan 2021
Key Achievements:
Conducted claims research and insurance follow-ups; managed AR documentation and revenue cycle processes; updated healthcare billing and claims systems; supported payment recovery and account reconciliation.
Collection Analyst / SME
Concentrix
Jul 2015 - Mar 2018
Key Achievements:
Managed collections processes and credit evaluations; provided training and support to new hires; improved KPI performance and adherence; ensured compliance with BPO and collection standard.
Collection Agent
Expert Global Solutions (EGS)
Sep 2013 - Jun 2015
Key Achievements:
Managed outbound collections and overdue accounts; negotiated payment plans and settlements; ensured compliance with policies and regulations; met monthly collection targets.
Customer Service Representative
Teleperformance
Nov 2012 - Apr 2013
Key Achievements:
Handled billing inquiries and customer support; processed payments and account updates; assisted with troubleshooting and disputes; maintained customer service quality standards.
Quick Stats
Education
High-school
Cayetano Arellano
2004 - 2005