Administrative support | Executive Assistant |Administrative support | Executive Assistant |

Key Achievements:

● Provided comprehensive administrative support by processing an average of 85 work orders per week, ensuring accurate data entry and maintaining up-to-date records across plumbing, electrical, and general maintenance categories. ● Coordinated complex scheduling and project tracking for a roster of 25+ subcontractors, managing availability and booking appointments while sustaining a 98% on-time completion rate. ● Reduced average client response time from 6 hours to under 90 minutes by restructuring the inbox triage process and introducing a priority-flagging SOP now used across the wider admin team as standard practice. ● Produced and edited 40+ service reports per month for real estate clients, achieving a 97% first-pass client approval rate and reducing revision requests to fewer than 2 per month by standardizing report templates in ServiceM8. ● Built a KPI dashboard tracking outstanding work orders, contractor response rates, and job completion times, which reduced overdue work orders by 22% and cut weekly reporting time by approximately 4 hours; management now uses it in weekly operations reviews.

Key Achievements:

1. Managed complex calendars and scheduled an average of 60 appointments per week across four time zones (AEST, GMT, EST, EAT), coordinating visits between tenants, contractors, and property managers. 2. Resolved 15–20 scheduling conflicts per month, including double-bookings and last-minute cancellations, maintaining a 95% first-contact resolution rate while ensuring timely communication across teams. 3. Maintained accurate client and contractor databases in Google Sheets and CRM systems, updating 300+ records per month with zero data-accuracy escalations during the contract period. 4. Supported invoicing and expense reporting administration by preparing job completion summaries and forwarding them to the accounts team for processing within 24 hours of job closure, reducing accounts-processing delays by an estimated 2 business days per cycle. 5. Standardized the contractor onboarding checklist and document-filing structure, cutting new-contractor setup time from 5 days to 2 days and eliminating missing-document follow-ups. 6. Maintained a 4.8/5 client satisfaction rating across the contract period by proactively confirming appointments and providing same-day updates on rescheduling requests.