Customer ServiceCustomer Service
Dennis
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone
$500
per month
($3/hour)
Member since July 2026
Profile Description
Results-driven Customer Service Specialist skilled in clear communication, quick query resolution, and maintaining high satisfaction standards. Experienced in handling complex customer inquiries, troubleshooting issues efficiently, and collaborating across teams to deliver timely solutions. Committed to providing exceptional, empathetic support while optimizing workflow efficiency.
Top Skills
Customer.io · <1 yearEmail Support · <1 yearFreshdesk · <1 yearIntercom · <1 yearLead Management · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Phone SupportBeginner
LiveChatBeginner
Customer.ioBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
Work Experience
Customer Support
Macau Entertainment Limited
May 2024 - Mar 2025
Live Chat SupportEmail SupportPhone SupportSocial Media SupportLiveChatTicket ManagementLead Management
Quick Stats
Age27 years
English LevelFluent
ID VerificationNot verified
Certifications
Computer Packages
Education
Associate's Degree
Cooperative University of Kenya
2017 - 2019