E-commerce Customer Service RepresentativeE-commerce Customer Service Representative
Delaiza
ID Verified$800
per month
($5/hour)
Profile Description
Versatile Customer Support Professional with extensive experience in financial services and e-commerce. Proven track record in resolving critical account disputes, investigating unauthorized charges, and managing merchant refunds within banking environments. Skilled e-commerce advisor adept at providing personalized product recommendations for beauty concerns, guiding accurate apparel sizing via body measurements, and managing end-to-end order logistics from fulfillment tracking and real-time or...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Work Experience
E-commerce Customer Service Representative
Trafilea
Jan 2025 - Aug 2026
Key Achievements:
• Delivered personalized product recommendations for beauty items based on individual skin concerns, ingredients, and customer preferences. • Guided customers in selecting precise apparel sizes by analyzing their specific body measurements and fit guides. • Managed end-to-end order tracking, providing real-time updates on fulfillment, dispatch, and shipping status. • Processed real-time order modifications, including updates to item sizes, styles, colors and delivery addresses prior to shipment. • Handled the full lifecycle of customer returns, refunds, and product replacements for both beauty and apparel lines.
Customer Service Representative
iQor Philippines
Jul 2022 - Sep 2024
Key Achievements:
• Assisting customers in identifying unauthorized charges and fraudulent account activity through detailed transaction reviews. • Guided clients through the dispute process, collecting requires documentation and filing claims accurately in compliance with banking regulations. • Collaborated with merchants and internal fraud investigations teams to resolve billing disputes and secure appropriate customer refunds. • Educated clients on account security best practices and proactive measurements to prevent future unauthorized transactions. • Maintained high customer satisfaction ratings while managing sensitive financial issues with empathy and efficiency.