Customer Support, VA, Freelancer, TranslatorCustomer Support, VA, Freelancer, Translator
Cee
ID Verified$250
per month
($1/hour)
Profile Description
Versatile professional with 3 years of corporate experience, bringing proven expertise as a Customer Representative, Team Leader, Medical Interpreter & Translator, Operations Trainer, Operations Lead, and Service Delivery Manager. Skilled in customer service, technical support, and process improvement, with strong leadership, adaptability, and strategic thinking to drive team performance and deliver exceptional results.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Operational Support/ Service Delivery Manager
Nativecall360
Sep 2024 - Sep 2025
Key Achievements:
• Oversawservice delivery operations, ensuring SLA adherence and client satisfaction. • Led cross-functional teams to improve workflow and resolve escalations. • Implemented process improvements that boosted team productivity
Trainer/ Operational Support
Staccato Global Technologies
Nov 2023 - Sep 2025
Key Achievements:
• Supervised daily operations achieving 95% SLA adherence. • Designed and delivered training programs for 50+ employees. • Reduced escalations by 20% through workflow improvements.
Customer Representative
Teleperformance
Jan 2023 - May 2023
Key Achievements:
• Assisted customers with accountinquiries, achieving 95% first-call resolution. • Ensured 100% compliance with financial regulations and data security.
Quick Stats
Certifications
Education
High-school
CNSAT
2018 - 2023
Certificate
TESDA-CNSAT
2022 - 2022