Customer Support & Retention Specialist | Virtual AssistantCustomer Support & Retention Specialist | Virtual Assistant

I help businesses reduce cancellations, retain customers, and deliver fast, reliable support across phone, email, and chat. With 10+ years of experience, I've handled 40–70+ daily customer inquiries while maintaining high satisfaction and improving response efficiency. I specialize in customer support, retention, appointment scheduling, and CRM and EMR management. I don't just respond to customers. I resolve issues efficiently, de-escalate concerns, and turn difficult situations into positive o... See more