Customer SupportCustomer Support
darius
$1,000
per month
($6/hour)
Profile Description
Customer service professional with almost four years' experience supporting customers remotely through chat and call channels, resolving queries accurately and professionally under time pressure. Holds a Bachelor's degree in Procurement and Logistics Management, with strong written and spoken English, careful attention to records and documentation, and a genuine, people-focused approach to solving problems and building trust. Currently works as a Data Annotator, maintaining a 99% quality/accurac...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Data Annotator
Remote
Dec 2024 - Present
Job Responsibilities:
• Reviewed and ranked AI model responses against detailed quality rubrics, providing structured feedback used to improve model accuracy and safety. • Wrote and refined prompts to test model reasoning, factuality, and instruction-following across a range of topic areas. • Annotated and labelled text-based datasets in line with strict style and accuracy guidelines, maintaining a 99% quality/accuracy...
Remote Customer Support
Freelance - Remote
Dec 2020 - Oct 2024
Job Responsibilities:
• Provided customer support via chat and call channels, resolving inquiries and maintaining service quality under time pressure. • Built strong self-management, written communication, and multitasking skills through sustained independent work.