Virtual AssistantVirtual Assistant

Key Achievements:

VXI Clark | Supervisor | 2022–2026 • Supervised and led a team handling billing inquiries, customer retention cases, and sales support through chat and voice channels. • Resolved complex billing, account, retention, and customer service concerns efficiently while maintaining professional communication and client satisfaction. • Monitored team performance using KPIs, coaching sessions, and regular feedback to improve productivity and achieve performance targets. • Handled escalated customer concerns and provided timely resolutions to support customer satisfaction and retention. • Prepared administrative and operational reports, monitored attendance, maintained documentation, and supported compliance requirements. • Collaborated directly with client partners regarding performance metrics, action plans, operational updates, and service delivery. • Supported sales initiatives through upselling and cross-selling strategies aligned with company and client goals.

Key Achievements:

Delivered customer support through chat and voice channels, responding to inquiries and resolving issues promptly and professionally. • Facilitated upselling and cross-selling efforts, contributing to monthly sales revenue growth. • Managed billing inquiries, account concerns, and complaints while maintaining accurate and customer-focused resolutions. • Collaborated with team members to improve service delivery, response times, and operational efficiency. • Documented customer interactions and prepared performance reports to support operational improvements and accurate record keeping.