Virtual assistant Virtual assistant
Daniel
$1600
per month
($9/hour)
Profile Description
Hi, my name is Andres Medina, I’m 22 years old and currently living in Medellín, Colombia, but I’m originally from Bogotá. I’ve been working in customer service for different campaigns, where I’ve had the chance to assist both national and international clients. These experiences have helped me build strong communication skills, learn how to handle different customer situations, and always stay calm and professional under pressure. Throughout my career, I’ve discovered that I really enjoy helpi...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
Data & Analytics
Work Experience
Travel Operations Executive
Igt Solutions
Jul 2023 - Aug 2025
Key Achievements:
Led customer service and logistics coordination across multiple communication channels, ensuring seamless travel experiences for U.S. -based airline and hotel clients. Oversaw multitasking workflows and back-office operations with precision, delivering high-level support and strategic problem-solving in a dynamic travel environment.
operation quality analyst
247 ai
Dec 2022 - Jun 2023
Key Achievements:
Experienced Quality Analyst responsible for reviewing and evaluating bilingual chat interactions to ensure service excellence. Skilled in data analysis, performance feedback, and presenting strategic campaign improvements. Managed real-time case follow-ups via email and phone, demonstrating strong communication, organization, and multitasking abilities in a fast-paced environment.
Cuatomer service CRM specialist
Webhelp
Jan 2020 - Dec 2022
Key Achievements:
Bilingual Customer Service Agent with expertise in chat- based support, multitasking, and back-office operations for U.S. -based campaigns. Skilled in CRM tools and systems, delivering efficient, high-quality service while managing multiple tasks with precision and professionalism.