Virtual Assistant | Customer Service RepresentativeVirtual Assistant | Customer Service Representative

Dan

ID Verified

1,000/mo

San Jose del Monte, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since July 2026

Profile Description

Performance-driven Customer Service Specialist with over 5 years of dedicated BPO experience at top-tier firms including TTEC, Concentrix, and TaskUs. Proven track record in maximizing first-contact resolutions (FCR), protecting client retention, and navigating compliance-driven healthcare environments. Expert at blending technical troubleshooting with empathetic support to deliver exceptional customer experiences.

Top Skills

Phone Support · 5 yearsB2C Sales · 1 yearEmail Support · 1 yearSalesforce · <1 yearTechnical Support · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Email SupportIntermediate

Technical SupportBeginner

ZendeskBeginner

Sales & Business Development

B2C SalesIntermediate

SalesforceBeginner

Work Experience

CSR III

TTEC

Feb 2025 - Mar 2026

CSR

Concentrix

Aug 2024 - Nov 2024

CSR

Afni

Mar 2024 - Aug 2024

CSR

Taskus

Jul 2021 - Mar 2024

CSR

Concentrix

Jul 2020 - Jun 2021

CSR

Telus

Sep 2019 - Mar 2020

Quick Stats

Age27 years

English LevelFluent

ID VerificationVerified