customer care,Virtual assistantcustomer care,Virtual assistant
Damaris
600/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU timezone
$600
per month
($3/hour)
Member since August 2026
Profile Description
Results-driven Customer Experience Specialist with 2+ years delivering exceptional support across email, chat, and phone in fast-paced remote environments. Consistently maintains 90%+ CSAT scores while exceeding SLA targets and achieving an 88% First Contact Resolution rate, 12% above team average. Skilled in multi-CRM management including Zendesk, Freshdesk, Salesforce, and HubSpot, complaint de-escalation, cross-functional collaboration, and knowledge base development. Currently expanding into...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Virtual Assistance & Admin
Executive Assistant ServicesBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Customer Success
Live Chat SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced
Social Media SupportIntermediate
Phone SupportBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
Customer.ioBeginner
Quick Stats
Age22 years
GenderFemale
English LevelFluent
ID VerificationNot verified