Daisy

Virtual Assistant/Customer Service/Logistics Assistant

Daisy

1,300/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Administrative and Operations Professional with over 10 years of experience supporting program operations, executive coordination, stakeholder communications, documentation management, scheduling, procurement and reporting in legal and humanitarian environments. Proven ability to manage multiple priorities, coordinate meetings and events, maintain accurate records and support remote teams in fast-paced settings. Skilled in Microsoft Office Suite, Google Workspace, Zoom, Microsoft Teams, Trello, ...

Skills & Expertise

AI & Automation

PerplexityBeginner
GitHub CopilotBeginner
Copy.aiBeginner
Workflow AutomationBeginner

Content & Writing

Blog WritingBeginner
Email CopywritingBeginner

Software Development

WebflowBeginner

Customer Success

Email SupportBeginner
Phone SupportBeginner
Live Chat SupportBeginner
FreshdeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
Adobe IllustratorBeginner

Finance & Accounting

Budget ManagementBeginner

Sales & Business Development

NegotiationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner

Virtual Assistance & Admin

Document ManagementAdvanced
Executive Assistant ServicesAdvanced
Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesIntermediate
CalendlyIntermediate
AsanaIntermediate
NotionIntermediate
TrelloIntermediate
ClickUpIntermediate
Monday.comBeginner

Work Experience

Legal Aid and Governance Manager

Refugee Consortium of Kenya

Sep 2024 - Oct 2025

Job Responsibilities:

• Organized and managed 100+ legal aid case files, documents, and client correspondence using Notion/Asana trackers,ensuring compliance and timely access, directly transferable to IP workflows and Clio systems. • Tracked critical project deadlines/schedules across hybrid teams, achieving 100% donor compliance which would be ideal for IP hearings, filings, and vendor coordination on US hours. • Dra...

Email SupportPhone SupportProposal WritingBudget ManagementNegotiationPerplexityWorkflow Automation

Program Officer

Refugee Consortium of Kenya

Aug 2016 - Sep 2024

Job Responsibilities:

• Implemented administrative workflows for 16+ initiatives, overseeing logistics/procurement and invoice management,mirroring IP billing and vendor tasks. • Coordinated virtual training/outreach via Zoom/Teams and compiled donor reports from field data, enhancing remote team coordination. • Monitored performance/risks, recommending solutions for sustained program delivery aligned with IP conflict...

PerplexityEmail CopywritingEmail SupportWorkflow AutomationPhone SupportGoogle Sheets (Advanced)Budget ManagementProposal Writing

Quick Stats

Age34 years
GenderFemale
English LevelFluent
ID VerificationNot verified

Education

Associate's Degree

Kenya School of Law

2014 - 2016

Bachelor's Degree

Africa Nazarene University

2010 - 2013