Cynthia

Social Media & Customer Support Specialist

Cynthia

1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Social Media & Customer Support Specialist with experience in social media management, content creation, community engagement and customer communication. I enjoy helping brands build a strong online presence while ensuring customers receive timely, professional and friendly support. My background includes managing social media content, responding to customer inquiries, coordinating online communities and supporting digital marketing initiatives in fast-paced startup environments. I’m hig...

Top Skills

Canva · 4 yearsContent Marketing · 4 yearsFacebook Business Manager · 4 yearsSocial Media Graphics · 4 yearsCapCut · 3 years

Skills & Expertise

Customer Success

Social Media SupportBeginner
Email SupportBeginner
Video SupportBeginner
Lead ManagementBeginner
Customer.ioBeginner

Design & Creative

CanvaAdvanced
Social Media GraphicsAdvanced
CapCutAdvanced

Marketing & Growth

Content MarketingAdvanced
Facebook Business ManagerAdvanced
TikTok AdsAdvanced
Meta Ads (Facebook/Instagram)Advanced
Google AdsAdvanced
LinkedIn AdsAdvanced
Email MarketingAdvanced
Content StrategyAdvanced
Community ManagementAdvanced
Instagram GrowthAdvanced
TikTok GrowthAdvanced
Social Media AnalyticsAdvanced
User-Generated ContentAdvanced
Influencer OutreachAdvanced
HubSpotIntermediate
MailchimpIntermediate
Hootsuite/BufferIntermediate
BeehiivIntermediate

Virtual Assistance & Admin

Email ManagementAdvanced
AsanaIntermediate
Personal Assistant ServicesBeginner
Monday.comBeginner
TrelloBeginner
AirtableBeginner

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified
Portfolio
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