Real Estate Cold CallerReal Estate Cold Caller
Carlos
$1,000
per month
($6/hour)
Profile Description
Professional Summary: I am a customer service and technical support professional with experience providing phone, email, and chat support in the BPO industry. I have worked with companies such as Sutherland, Alorica, and IntouchCX, where I handled billing, technical troubleshooting, account management, ticketing, and event-related inquiries. I am skilled at resolving customer concerns, maintaining accurate records, and delivering excellent customer experiences. I am a fast learner, adaptable, a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Design & Creative
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Customer Care Ticketing Support
IntouchCX
Jul 2025 - May 2026
Key Achievements:
Provided customer support via phone, email, and chat for ticketing and event-related inquiries. Resolved customer concerns regarding purchases, transfers, and account issues. Maintained accurate customer records and delivered excellent customer service.
Customer Technical Support
Alorica
Feb 2025 - Jun 2025
Key Achievements:
Provided billing and technical support for mobile services, assisting customers with account, payment, and service-related concerns. Troubleshot device, network, and connectivity issues while providing effective solutions. Assisted with account updates, billing inquiries, and service adjustments while maintaining accurate customer records.
Customer Service
Sutherland
Oct 2023 - Feb 2025
Key Achievements:
Assisted customers with account and service-related inquiries. Verified customer information and maintained data accuracy. Built positive customer relationships through effective communication.