Virtual Assistant/ Receptionist/ Administration/ Front DeskVirtual Assistant/ Receptionist/ Administration/ Front Desk

Key Achievements:

• Create social media content for a construction and asphalt services business using project photographs and videos supplied by the client. • Compile project photos and video clips into promotional content, including before-and-after and project showcase videos. • Add voice-over narration to explain services and project work. • Structure visual material into clear promotional posts highlighting completed work and available services. • Submit completed videos for client review and approval and incorporate requirements and feedback into final content.

Key Achievements:

Founded and independently managed an online English tutoring business serving approximately 30 private students. • Handle inquiries, onboarding, learner assessments, client and parent communication, and ongoing customer service. • Coordinate lessons across international time zones and maintain attendance logs and confidential student records. • Prepare invoices and manage financial administration, bookkeeping, and day-to-day business records. • Develop personalized lesson plans, teaching materials, presentations, and interactive activities. • Create promotional materials and social media content using Canva and market the business across digital platforms.

Key Achievements:

• Managed day-to-day administration for a maintenance and industrial support business focused on container maintenance, repairs and related services. • Prepared quotations, invoices, financial documents, project documentation, and client correspondence. • Recruited, interviewed, and coordinated employees for project-based work; managed workforce allocation, staffing needs, and daily schedules. • Maintained health & safety documentation, policies, compliance records, risk assessments, and incident reports. • Liaised with clients, suppliers, contractors, and project managers and coordinated procurement of tools, materials, and equipment and consumables. • Managed filing, scheduling, correspondence, document control, and recordkeeping.

Key Achievements:

• Delivered personalized online English lessons to Vietnamese children, teenagers, and adults. • Managed schedules across time zones, maintained lesson records, and provided learner feedback. • Built relationships with students and parents through professional online communication.

Key Achievements:

• Delivered one-to-one English lessons to children, teenagers, and adults. • Adapted lessons to learner needs and maintained lesson reports, schedules, and progress records.