Ciara

Team Lead | Assistant Training Manager | Customer Service

Ciara

1,000/mo
Ormoc city, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over five years of combined experience in customer service, team leadership, operations, and AI training. Throughout my career, I've handled phone, email, and chat support, assisted customers with orders, reservations, tracking inquiries, and issue resolution, while always providing empathetic and professional service. I also have experience with social media management, responding to customer inquiries, processing orders, and ensuring a positive customer experience. In leadership roles, ...

Top Skills

Phone Support · 5 yearsCoaching & Mentoring · 3 yearsEmail Support · 3 yearsMonday.com · 3 yearsNotion · 3 years

Skills & Expertise

Virtual Assistance & Admin

Monday.comAdvanced
NotionAdvanced
Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementBeginner
LinearBeginner

Specialized Skills

Coaching & MentoringAdvanced

Sales & Business Development

SalesforceIntermediate

Human Resources

SOP WritingBeginner

Customer Success

Phone SupportExpert
Email SupportAdvanced
Social Media SupportAdvanced

Quick Stats

Age23 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationNot verified
Portfolio
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