Customer Service Representative | Dispatcher | Cold CallerCustomer Service Representative | Dispatcher | Cold Caller

Key Achievements:

Receiving and processing service request, dispatching them to appropriate contractors and ensuring timely resolution. Working closely with departments, such as claims sales and technical teams to ensure seamless service delivery. Explaining warranty coverage, terms, and limitations to customers in a clear and professional manner.

Key Achievements:

Initiate contact via cold calls and work with marketing to improve campaigns that attracts new prospects. Determine if leads fit the company's ideal customer profile, qualify potential leads or clients for a business. Schedule follow-up calls for product or benefits offered by sales team.

Key Achievements:

Coordinated cross-border freight operations (US & Canada), scheduling and dispatching drivers based on delivery priorities, route efficiency, and client requirements. Maintained real-time communication with drivers to monitor shipment status, resolve delays, and ensure timely deliveries. Managed pickup and delivery schedules, optimized routes, and coordinated with clients and internal teams to ensure smooth and efficient logistics operations.

Key Achievements:

Provide first-level support for internet and mobile services, troubleshooting connectivity or service issues. Assist customers with account setup, billing inquiries, service changes, and cancellations.

Key Achievements:

Engage with customers through phone to assist with account issues, transactions, and general inquiries. Investigate and resolve customer concerns, such as unauthorized transactions, account limitations, and disputes, ensuring timely and accurate solutions