Customer Service Representative

Christian

ID Verified
650/mo
Angeles City, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Results-driven Customer Service Professional with 4 years of experience, including 2 years and 8 months at Amazon Customer Service, supporting customers in fast-paced, high-volume environments. Experienced in handling customer inquiries, order management, account support, issue resolution, and delivering excellent customer experiences through clear and professional communication. Skilled in using CRM systems, multitasking across multiple platforms, and maintaining accuracy while meeting performa...

Top Skills

Live Chat Support · 4 yearsPhone Support · 4 yearsTicket Management · 2 yearsFreshdesk · 1 yearZendesk · 1 year

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementIntermediate
ZendeskIntermediate
FreshdeskIntermediate
LiveChatBeginner
Email SupportBeginner

Work Experience

Carangan

Christian

May 2022 - Dec 2024

Key Achievements:

In my previous roles, I handled customer concerns through chat, email and phone calls. resolved issues efficiently, and ensured a positive customer experience. I developed strong communication skills, attention to detail, and the ability to work in fast-paced environments while maintaining quality service.

Live Chat SupportFreshdeskEmail SupportPhone SupportLiveChatZendeskTicket Management

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified