Virtual Assistant Entry LevelVirtual Assistant Entry Level
Chrissia
$800
per month
($5/hour)
Profile Description
I am a Technical Support and Customer Service professional with experience in IT service desk support, software installation and configuration, onboarding and offboarding processes, troubleshooting, remote device support, customer inquiries, and telephone/email assistance. My background has strengthened my problem-solving, communication, organization, and customer-support skills. As a Virtual Assistant, I aim to bring the same dependable and service-focused approach to administrative, customer s...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
IT- Service Desk Analyst
Tech Mahindra
Sep 2022 - Sep 2023
Key Achievements:
• Software installation and configuration • Software testing and updates • Computer hardware and software support • Remote device support • Network troubleshooting • Request and incident ticket handling • Telephone and email assistance • Onboarding and offboarding support
Technical Support Representative
Teleperformance
Nov 2021 - Apr 2022
Key Achievements:
• Maintains network by troubleshooting and repairing outages. • Answering inquiries regarding bills and promo. • Checking customers device thru remote session.
Customer Service Representative
The Results Companies
May 2015 - Dec 2015
Key Achievements:
• Assisting customer to top up on their phone for them to be able to make text and phone calls. • Activating new purchased phone. •Answering inquiries over the phone, comprehending and addressing their concern with emphaty.