Customer Support SpecialistCustomer Support Specialist
Christopher
ID Verified$700
per month
($4/hour)
Profile Description
I am an experienced customer service professional with a strong background in leadership, operations, and customer-facing roles. I began my career as a Shift Manager in the fast-food industry, where I learned how to manage teams, maintain service standards, and ensure smooth, fast-paced operations. I later transitioned into the BPO/customer support field as a Customer Service Representative, where I handled customer inquiries, assisted with escalations, and developed strong communication skills....
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Real Estate Operations
Customer Success
Content & Writing
Design & Creative
Work Experience
Customer Service Rep with Sales “Verizon Account”
Teletech
Sep 2025 - Oct 2025
Job Responsibilities:
Handle inbound calls from Verizon customers regarding billing, plan inquiries, account updates, and technical concerns Assist customers with troubleshooting mobile device issues, network concerns, and service activations Provide accurate account information while maintaining a professional and customer-focused approach Promote Verizon plans, mobile devices, upgrades, add-ons, and coverage packages...
Customer Service Team Lead “Walmart Account”
iQor
Sep 2023 - May 2025
Job Responsibilities:
Supervise a team of customer service representatives handling inbound voice calls for Walmart customers Provide coaching, mentoring, and performance feedback to improve call quality, customer satisfaction, and productivity Monitor adherence to schedules, KPIs, and service levels Track and analyze team performance metrics such as AHT, CSAT, QA scores, attendance, and resolution rate Conduct side-by...
Chat Technical Support “HP Account”
Foundever
Jun 2023 - Sep 2023
Job Responsibilities:
Handle customer inquiries via chat related to HP printer setup, features, and technical issues Multitask and manage multiple chat sessions simultaneously while maintaining quality responses Deliver clear, concise step-by-step instructions through written communication Diagnose device-related problems including printing errors, paper jams, cartridge/ink issues, and wireless connectivity Guide users...
Property Specialist (Contract)
Alveo Land Corp.
Jun 2022 - Jun 2023
Job Responsibilities:
Identify potential buyers and generate leads through networking, referrals, and marketing activities Conduct property presentations, site visits, and consultations with prospective clients Build and maintain long-term relationships with clients to encourage referrals and repeat business Promote properties and explain project features, pricing, and payment terms Negotiate offers and assist clients...
Shift Manager
Golden Arches Development Corp
Sep 2018 - Aug 2021
Job Responsibilities:
Oversee daily store operations during assigned shifts Maintain service quality and food safety standards Ensure timely order processing and accurate food preparation Manage customer flow and reduce wait times Handle customer concerns, complaints, and service recovery Monitor inventory levels and report shortages Assist in stock rotation, restocking, and waste control Ensure store cleanliness and...