Customer Service Representative (Phone, Email, Chat)Customer Service Representative (Phone, Email, Chat)
Chendy
$400
per month
($2/hour)
Profile Description
Hi, I’m Chendy, a dedicated Customer Service Representative with experience in handling customer inquiries through chat, email, and phone support. I help businesses improve customer satisfaction by providing fast, clear, and professional responses while resolving issues efficiently. What I can do for you: • Handle customer inquiries (email, chat, phone) • Resolve complaints and provide solutions • Process orders, refunds, and tracking • Maintain positive customer relationships • Use tools like...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Service Representative | Hospitality (Remote)
230-Fifth Rooftop Bar New York
Aug 2018 - Present
Job Responsibilities:
• Provide email, phone, and chat support to customers regarding reservations, website navigation, and event inquiries. • Assist customers with booking modifications, cancellations, refunds, and account updates. • Coordinate with the events team to manage large reservations and special requests. • Ensure professional communication and timely resolution of customer concerns.
Customer Service Representative (Email & Chat Support)
Alorica Davao
May 2016 - Jun 2017
Job Responsibilities:
• Provided email and chat support for a Transportation‑as‑a‑Service platform. • Assisted drivers and passengers with billing concerns, account issues, and service inquiries. • Documented customer interactions and resolutions using internal support tools. • Maintained high standards of customer satisfaction through effective communication.
Customer Support & Billing Retention/Sales Agent
Sutherland Global Services
Dec 2012 - Aug 2015
Job Responsibilities:
• Handled billing inquiries, subscription services, and general product questions. • Identifying issues before escalating to technical teams. • Promoted product features and retained customers by explaining service benefits. • Offer products/services for software issues; upsell. • Met performance metrics related to customer satisfaction and call handling.
Quick Stats
Education
Bachelor's Degree
Brokenshire College Davao
2009 - 2012