Cheira

Virtual Assistant, Email Manager, Executive Assistant

Cheira

800/mo
Cagayan de Oro City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

As a strategic Compliance and Documentation professional, I bring nearly two years of specialized experience in high-stakes regulatory environments, bridging the gap between complex legal requirements and operational execution. My career began as a Customer Dispute Representative, where I developed a rigorous, investigative mindset, managing sensitive case files and ensuring every resolution adhered strictly to federal guidelines and internal audit standards. I successfully transitioned these an...

Skills & Expertise

Content & Writing

E-commerce & Marketplace

Customer Success

LiveChatBeginner
CrispBeginner
Customer.ioBeginner

Work Experience

Customer Service Dispute Representative

Synchrony Global Inc.

Sep 2021 - Jun 2023

Job Responsibilities:

As Customer Service Dispute Representative at a finance company, we are primarily responsible for investigating, documenting, and resolving a wide variety of customer disputes, while meticulously ensuring all actions comply with relevant card network rules and financial regulations. Key achievements in this role often center on a combination of financial impact, operational efficiency, and custome...

Quick Stats

Age28 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

Bachelor's Degree

Mindanao State University - Iligan Institute of Technology

2014 - 2020