customer service representativecustomer service representative
charmie
$800
per month
($5/hour)
Profile Description
Customer Service Representative and Quality Analyst with over 5 years of experience delivering exceptional customer support across healthcare, telecommunications, and retail industries. Skilled in customer service, quality assurance, billing, claims support, documentation, problem-solving, and administrative tasks. Recognized for consistently achieving excellent Customer Satisfaction (CSAT) scores through professional, empathetic, and efficient service.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Specialized Skills
Marketing & Growth
Sales & Business Development
Work Experience
Quality Analyst (part-time)
SCP Agency
May 2023 - Jan 2024
Key Achievements:
• Evaluated customer service calls to ensure compliance with company standards and procedures. • Monitored agent communication, call handling, and customer experience. • Identified coaching opportunities and documented performance observations. • Prepared daily quality assurance reports with detailed findings and recommendations. • Contributed to continuous service improvement through accurate and constructive feedback.
Customer Service Representative
VXI
Nov 2018 - Nov 2020
Key Achievements:
• Assisted AT&T customers with billing inquiries and account-related concerns. • Processed customer payments accurately and efficiently. • Explained billing statements and account charges in a clear and professional manner. • Provided order status updates and resolved customer concerns. • Promoted wireless service offerings when appropriate while maintaining excellent customer service. • Consistently achieved excellent Customer Satisfaction (CSAT) scores through effective customer support.