Customer service and supportCustomer service and support
Charlene
ID Verified$800
per month
($5/hour)
Profile Description
I provide professional, reliable, and friendly remote chat and email support services for businesses, helping them manage customer inquiries efficiently. My focus is on speed, accuracy, and excellent customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Marketing & Growth
Design & Creative
Work Experience
Senior Agent
The Call Gurus
May 2025 - Oct 2025
Key Achievements:
Joined as a cold caller qualifying leads before transferring them to licensed agents for enrollment. Worked with ACA (Affordable Care Act) and Exact Care Pharmacy accounts. Was promoted to Senior agent position to assist in the training bay operations and help new hires improve on the role through shadowing sessions.
customer service representative
CCI Kenya
Jan 2022 - Dec 2023
Key Achievements:
Maintained best overall agent position with a CSAT of 95%, FCR of 90% and AHT - 320. Worked with Instacart and Metro by T-Mobile accounts. Was later promoted to SME position to assist other agents improve their customer experience.