Charish

Real Estate / Transaction Coordinator/Renewals

Charish

ID Verified
1,000/mo
Lubao, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Hello! My name is Charish Joy Santos, a highly dedicated and reliable Virtual Assistant from the Philippines with over 7 years of professional experience. I specialize in providing administrative, operational, and real estate support to business owners, executives, and real estate professionals. Throughout my career, I have developed strong skills in organization, communication, and problem-solving, helping clients streamline their processes and focus on growing their businesses. For the past ...

Top Skills

Email Support · 5 yearsReal Estate Listing · 5 yearsIntercom · 2 yearsLive Chat Support · 2 yearsLiveChat · 2 years

Skills & Expertise

Customer Success

Email SupportExpert
Phone SupportIntermediate
Live Chat SupportIntermediate
IntercomIntermediate
LiveChatIntermediate
CrispBeginner

Real Estate Operations

Real Estate ListingExpert
Review & Reputation ManagementBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Data EntryBeginner
TrelloBeginner
Monday.comBeginner

Work Experience

Conversion Manager

Digital Maverick

Jan 2022 - 2025

Key Achievements:

• Contacted the buyer and seller leads via text and email to identify motivation, timeline, budget, and property criteria. • Qualified buyers and sellers based on readiness and intent, then routed high-quality leads to team agents for next steps. • Conducted initial discovery conversations to determine buying or selling goals and set accurate expectations. • Maintained detailed records of all buyer and seller interactions in Follow Up Boss CRM, ensuring accurate tracking and follow-up. • Coordinated closely with agents through the CRM to share updates, monitor client progress, and support active transactions. • Managed consistent follow-ups to nurture buyer and seller prospects and keep opportunities moving through the pipeline.

Real Estate ListingEmail ManagementLive Chat SupportPhone SupportEmail Support

Property Management Specialist

Andes Group

2020 - 2022

Key Achievements:

• Conducted property showings and scheduled viewings, providing detailed property information via phone calls. • Negotiated lease terms to secure competitive rental rates and favorable agreements. Screened tenants through background checks, rental history, and credit evaluations. • Handled tenant and prospect phone calls, addressing concerns, complaints, and maintenance requests promptly. • Built strong tenant relationships, contributing to high tenant retention rates.

Real Estate ListingPhone SupportEmail SupportEmail Management

Renewal Specialist

Paragon Home Rentals LLC

2018 - 2020

Key Achievements:

• Managed lease renewals from initiation to completion, ensuring accuracy and timely execution. Drafted, reviewed, and finalized lease agreements in compliance with company policies. • Coordinated the distribution of executed leases to tenants. • Maintained organized lease records and communicated renewal terms clearly with tenants. Ensured high renewal rates through proactive and professional tenant communication.

Real Estate ListingEmail ManagementData Entry

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified