Client Services Representative, Call Centre Agent, CustomerClient Services Representative, Call Centre Agent, Customer
Caroline
ID Verified$600
per month
($3/hour)
Profile Description
A Customer Experience and Client Services professional with 4+ years supporting international and local operations across outsourced BPO environments. Experienced serving US-based clients handling high-volume customer interactions, retention initiatives, account management, escalation resolution, CRM documentation, and service delivery. Recognised for clear communication, ownership, cross-cultural professionalism, and creating customer experiences that strengthen loyalty and business outcomes in...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Specialized Skills
Virtual Assistance & Admin
Work Experience
Client Services Representative
JG Wentworth
Aug 2024 - Aug 2025
Key Achievements:
Supported clients in financial services within a remote outsourced environment. Managed client accounts via CRM. Improved retention outcomes, reviewed enrolment information, documented interactions accurately, and delivered high-quality service across customer touchpoints
Customer Service Represenative
Teamsville Global
Aug 2020 - Sep 2022
Key Achievements:
Delivered omnichannel support (phone, email, chat) for US-based operations in a BPO environment. Managed scheduling, customer records, issue resolution, billing coordination, and vendor communication while maintaining service standards and SLAs.
Quick Stats
Certifications
Education
Bachelor's Degree
University Of Zimbabwe
2017 - 2021