Customer Service Representative | Executive Assistant |Customer Service Representative | Executive Assistant |
Caroline
ID Verified$500
per month
($3/hour)
Profile Description
Executive Assistant and Customer Service Representative with a track record of keeping operations running smoothly and clients feeling valued. I've supported senior leadership with scheduling and correspondence, cut paperwork by 75% through better documentation systems, and improved cross-departmental communication speed by 25%. On the client side, I've guided customers through repayment plans that reduced debt by 35% on average, lifted retention by 30%, and maintained 100% accuracy across every...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Software Development
Sales & Business Development
Work Experience
Scrum
Freelance
Aug 2022 - Apr 2023
Job Responsibilities:
-Consistently delivered coordinated projects on schedule despite managing multiple concurrent tasks and stakeholders -Improved cross-departmental information flow speed by 25% through clearer task and status communication -Reduced documentation overhead by 75% by restructuring how tasks and records were tracked -Helped new team members reach full productivity 30% faster by training them on task wo...
Account Manager
Collection Africa
Sep 2020 - May 2022