Caroline

customer support

Caroline

ID Verified
550/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Success and Operations Specialist with 5+ years of experience driving client retention, service excellence, and revenue growth in fast-paced environments. Proven track record of scaling client portfolios, achieving 100% conversion rates, and maintaining high customer satisfaction (4.9 ratings). Skilled in relationship management, process optimization, and cross-functional coordination. Known for strong communication, proactive follow-up, and delivering seamless customer experiences that...

Top Skills

Medical Billing · 5 yearsPhone Support · 5 yearsCorporate Training · 3 yearsLead Management · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Lead ManagementAdvanced

Specialized Skills

Medical BillingExpert
Corporate TrainingAdvanced

Work Experience

Branch Manager

OPTICA LIMITED

Jan 2021 - Present

Key Achievements:

Increased monthly insurance clients from 65+ to 100+ within 3 months (54% growth)  Achieved 100% conversion rate on approved insurance orders  Maintained zero detractors, significantly improving customer experience metrics  Elevated Google rating to 4.9, boosting brand visibility and customer acquisition

Lead ManagementMedical BillingPhone SupportCorporate Training

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified
Portfolio
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