Customer Service Support|Technical Support|AdministrativeCustomer Service Support|Technical Support|Administrative
Carol
ID Verified$800
per month
($5/hour)
Profile Description
Hello there, I'm a Remote Customer Support Specialist with experience supporting global SaaS-style streaming platforms and digital subscription services. I specialize in technical troubleshooting, subscription lifecycle management, and billing resolution across high-volume environments. I have hands-on experience resolving complex customer issues across web, mobile, and Smart TV applications, including login failures, playback errors, buffering, device compatibility issues, and network-related...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
AI & Automation
Work Experience
Technical Support
Deltatre
Jan 2026 - Present
Key Achievements:
Provide remote customer support for SaaS-based streaming platforms in a global sports environment Troubleshoot technical streaming issues including buffering, playback errors, login failures, and device compatibility problems Support subscription management including cancellations, renewals, refunds, and billing enquiries Handle Apple and Google billing cases, including transaction verification using GPA order references Assist customers across web, iOS, Android, Chromecast, and Smart TV platforms Diagnose network and connectivity issues affecting streaming performance Guide users through troubleshooting steps such as cache clearing, reinstalling apps, and device resets Escalate complex technical issues and platform bugs to internal engineering teams Maintain accurate CRM records and ensure proper case documentation and follow-up
Operations Customer Expert
Teleperfomance
Jul 2025 - Jan 2026
Key Achievements:
Provide exceptional customer service by handling inbound and outbound calls, chats, and emails professionally. Listen actively to customer needs and provide accurate information or solutions in a clear and empathetic manner. Deliver real-time voice-to-text captioning to assist individuals with hearing needs during phone conversations. Ensure captions are accurate, clear, and delivered promptly, maintaining confidentiality at all times. Manage multiple calls efficiently while maintaining focus and attention to detail. Follow all company procedures, client policies, and performance standards for quality and compliance. Collaborate with team leaders and quality analysts to meet KPIs such as accuracy, response time, and customer satisfaction. Identify and resolve customer issues effectively within scope of authority. Participate in regular training and feedback sessions to improve product knowledge and performance. Handle all customer data with discretion and privacy. Maintain a professional demeanor, reliability, and punctuality during all shifts.