Customer Service & Experience professionalCustomer Service & Experience professional

Brenda

1000/mo

Nairobi, Kenya

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1000

per month

($6/hour)

Member since October 2025

Profile Description

Results-driven Customer Experience Specialist with over five years of experience in client and staff onboarding, account management, and service optimization. Known for enhancing customer retention and satisfaction, I bring expertise in CRM, operations, upselling, and cross-functional collaboration to deliver seamless and impactful client experiences. Skilled in customer training, insights generation, and using data to drive operational and service improvements. Proficient in Salesforce, Zendesk...

Top Skills

Phone Support · <1 yearTicket Management · <1 yearZendesk · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

ZendeskBeginner

Phone SupportBeginner

Ticket ManagementBeginner

Quick Stats

Age32 years

English LevelFluent

ID VerificationNot verified