Sales Agent | Data AnalystSales Agent | Data Analyst

Key Achievements:

• Managed communications with international clients across multiple projects and industries. • Conducted discovery conversations to identify client needs and recommend suitable solutions. • Maintained detailed customer records, project updates, and client interactions. • Utilized CRM and workflow management tools to track customer engagement and project progress. • Consistently delivered projects on schedule while maintaining high levels of client satisfaction. • Leveraged AI tools to improve customer communication, reporting, and operational efficiency. • Developed strong relationship-building skills through continuous client engagement and support.

Key Achievements:

Conducted high-volume outbound calls to prospective homeowners and consumers regarding credit improvement opportunities. • Educated prospects on credit scores, credit reports, trade lines, collections, late payments, and factors affecting creditworthiness. • Analyzed customer credit situations and presented tailored credit repair solutions based on individual financial goals. • Qualified prospects according to company criteria before transitioning them to senior credit consultants. • Effectively handled objections and rebuttals related to pricing, credit scores, loan eligibility, and program expectations. • Maintained detailed customer records, follow-up schedules, and lead status updates using CRM systems. • Built trust with prospective clients through empathetic communication and solution-focused conversations. • Consistently met daily call targets, follow-up requirements, and lead conversion objectives. • Achieved a 10% lead conversion rate while maintaining a 91% customer satisfaction score.