Administrative assistant, customer service,Administrative assistant, customer service,
Boke
ID Verified$1,600
per month
($9/hour)
Profile Description
Customer-focused professional with over 3 years of experience in customer service, sales, administrative support. I excel in client communication, lead generation, appointment scheduling, email and calendar management, data entry, CRM tools, problem-solving, and follow-up. What makes me a great hire is my ability build strong relationships while consistently delivering quality service. I am reliable and committed to supporting team objectives, ensuring customer excellence and achieving business...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Advisor
Absa Bank Plc
Jun 2025 - May 2026
Key Achievements:
• Maintained accurate records either physically or electronically to help with retrieval when required. • Assisted clients with information and processing of their loans application, credit cards, insurance policies and ensured they are processed within a regulated time and maintaining accuracy when handling the clients and their financial documents. • Conducting due diligence, reviewed client documentation, compliance checks and internal procedures before processing any requests like account opening and loan processing • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings. • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries. • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes. • Supported sales efforts by providing accurate information about products or services that matched customer needs. • Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions. • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
Executive Administrative Assistant
God jope Ward
Jan 2023 - Apr 2025
Key Achievements:
Coordinate and schedule meetings, taking minutes and representing the Ward Administrator in various meetings and engagements •Serving as a point of contact for inquiries and communicating information effectively to the community members and staff, ensuring effective communication and timely circulation of information. •Prepared administrative and project reports to support decision-making and program implementation. •Engaged with CIHEB Kenya in the planning and execution of ward-based activities and community initiatives which included providing scholarships to women in the community, distribution of healthcare essentials to the girls and women in the community and conducting mental health sessions to both men and women. •Provided administrative support through appointment coordination and schedules, calendar management, and office organization •Conducted follow-ups on ward projects and activities to ensure timely completion and compliance with established objectives. •Performed general clerical and administrative duties, including record management and other tasks assigned by the Ward Administrator