Leader, Administrator & CRM Specialist.Leader, Administrator & CRM Specialist.
Bilgram
ID Verified$600
per month
($3/hour)
Profile Description
Results-driven IT leader with 8+ years of hands-on experience spanning ERP transformation, multi-site IT operations, and enterprise systems governance. Proven track record leading technology initiatives across branch-based organizations, from stabilizing day-to-day operations to driving large-scale systems migrations. Deep expertise in Salesforce development and administration, Sage ERP environments, and integrated business systems. Skilled in cybersecurity governance, access management, and aud...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Specialized Skills
AI & Automation
Work Experience
Manager & Salesforce Configuration Specialist.
Singlify UK
Feb 2025 - Present
Job Responsibilities:
Lead Team 3, a dedicated delivery unit responsible for designing and building banking systems for credit unions across Europe on top of the Salesforce platform. Develop and deploy scalable Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC) to meet complex client requirements. Design and implement document generation solutions using PDF Butler and Conga, streamlining c...
IT Administrator & Salesforce Specialist
SunCulture Kenya
Jul 2021 - Jan 2025
Job Responsibilities:
Managed IT operations across multiple branch locations and a distributed workforce, ensuring consistent system uptime, security standards, and operational continuity nationwide. Administered Salesforce platform including user management, security controls, roles, profiles, and permission sets. Developed and configured Salesforce workflows, validation rules, and flows to automate internal business...
IT Service Delivery Analyst.
Cloud Factory
Jan 2019 - Jul 2021
Job Responsibilities:
Installed and configured IT hardware, software, and networks for 200+ users. Conducted system maintenance, improving performance by 20%. Diagnosed and resolved IT issues, reducing resolution time by 30%. Administered UniFi Controller and access points for stable connectivity. Supported Sophos Central and BitLocker encryption for data security.
ICT Officer
Tai Eagles Group
Aug 2015 - Jan 2018
Job Responsibilities:
Managed IT assets and reduced equipment costs by 15%. Set up UniFi networks across multiple locations, improving connectivity. Provided Level 1 IT support, achieving 95% first-call resolution. Supported HR & Accounting systems to ensure efficiency. Organized structured cabling projects for network stability.
Quick Stats
Certifications
Education
Bachelor's Degree
KCA University
2014 - 2018