Bernadette

Client Success Manager|Lean Six Sigma Yellow Belt Certified

Bernadette

ID Verified
2,000/mo
Antipolo City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven professional with over 10 years of experience in customer service, client success, sales, and operations, including remote work and team leadership. My background includes managing client relationships, supporting remote teams, monitoring performance, handling escalations, and identifying opportunities to improve workflows and service quality. I am seeking a stable, long-term remote opportunity where I can apply my experience in client success, customer support, or operati...

Top Skills

Phone Support · 10 yearsCoaching & Mentoring · 5 yearsEmail Management · 5 yearsEmail Support · 5 yearsEmployee Relations · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Lead ManagementExpert
Email SupportExpert
ZendeskIntermediate
Ticket ManagementIntermediate
Social Media SupportBeginner

Specialized Skills

OnboardingExpert
Performance ManagementExpert
Employee RelationsExpert
Coaching & MentoringExpert

Virtual Assistance & Admin

Executive Assistant ServicesExpert
Email ManagementExpert
Meeting CoordinationExpert

Quick Stats

Age52 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

LSSWB Certification
Professional Caregiving Course
LSSYB Certification